Complaints & Dispute Resolution

We are committed to providing a high level of service. If you are not satisfied with our service, we encourage you to let us know so we can work towards a resolution.

How to make a complaint

Please get in touch with us using the details below:

North&Co. Finance Pty Ltd
Email: skolokithas@northandcofinance.com.au
Phone: 0416 290 005

We will acknowledge your complaint and aim to resolve the matter as quickly as possible.

If your complaint is not resolved to your satisfaction, you may refer the matter to our external dispute resolution scheme:

Australian Financial Complaints Authority (AFCA)
Website: www.afca.org.au
Email: info@afca.org.au
Phone: 1800 931 678

Further information about our complaints process is available in our Credit Guide.